surface tablet touch cover

The biggest selling feature of the Microsoft Surface tablet is its one of a kind Touch Cover that doubles as a keyboard. Nevertheless, the Touch Cover may be the culprit behind what a number of Windows 8 Tablet users are describing as a sudden uncommanded muting of the device.

Microsoft Answers support has had quite a few reports of the problem on their forum. Here are two reports from unhappy consumers:

“I have noticed that my Surface RT 64 GB randomly just decides to mute itself. Is this a known issue? I can hit the volume rocker and it unmutes the device, but it is a little frustrating when you are watching something and it just decides that it is time to mute.”

“I have this issue on my 32GB RT. I have Skype running on the background with touch cover. It auto mutes even if I have the cover in type mode or folded back. I haven’t tested it without the touch cover. The frequency at which it happens also varies but based on observation, it happened more often when the touch cover was folded back.”

There is no evidence at this point that it is a wide spread problem with the Microsoft tablet PC and the company is standing behind its product. The response from the forum moderators was “… please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We’re still investigating the issue; however it appears that the cover may be the issue.”